I’ve been having a hard time with something, and I’ve heard that the power of Social Media is the best way to let your voice be heard, so here I go…

We bought a Nintendo Wii from Game Crazy a year ago.  It’s one of the best things we bought!  I love it, the kids love it.  Well, of course, as our luck would have it, it broke down.  Ok, I thought, no fear… I bought the insurance for this very reason!  I checked online to find a GC near here, and surprise, surprise.. there are none!

Hmm?? Ok??? I called the one closest to me ( which is about 12 miles away) and asked if I can turn in my Wii because it’s broken.  This was 2 weeks before Christmas 2009.

Their response was that they don’t have any at this moment, and I would be put on a list for the Wii, and that’s about all they can do.  Apparently Japan is making them, and they’re waiting on a shipment from Japan/Nintendo/GC.  When I asked why aren’t there any GC’s closer to me, they said they closed down the majority of GC stores.

My heart sank.  I’m sure this store will go under, if you know what I mean….

I called the corporate office, and they basically told me the same thing.  This morning I passed by a Hollywood Video store that had a small GC store in it, and it had STORE closing in 5 days signs.

I think I may be out a Wii.  I have a total of 4 Wii games that my kids got for Navidad (unopened), with no console to play them in….

Back to Jonah.  My sweet, dulce Jonah.  As he was falling asleep, he told me that he hopes he can play his Wii tomorrow, since he won’t be going to school.   GC, sorry that you’re going down the tubes in all, but don’t you think you can leave you customers on a positive note?  Take are of business first!

At least mine… ):

Sincerely,

A very disappointed customer